SHIPPING & DELIVERY INFORMATION
These delivery terms apply to purchases from ozshinybeauty.com.au.
For information on our returns policy please refer to our Oz Shiny Beauty Returns Policy page.
For deliveries within Australia we use an Australia Post courier for express and standard deliveries. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that Oz Shiny Beauty is not liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area. This Delivery Table may be updated at our discretion at any time where necessary.
If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.
Customer Care Team: [email protected]
Address: 871 New Canterbury Road, Dulwich Hill, NSW 2203 Australia
Hours: Monday-Friday 9:30am-4:00pm AEST
SHIPPING TIMES
| Service | Estimated Dispatch Time | Estimated Delivery Time | Order <$50 | Order >$50 |
|---|---|---|---|---|
| Express Shipping | Before 12:00pm AEDT Monday to Friday | 1-3 Business Days (Metro Areas) | $15 | Free! |
| Standard Shipping | After 2:00pm AEDT Monday to Friday | 3-5 Business Days (Metro Areas) | $10 | Free! |
For deliveries within Australia we use an Australia Post courier for express and standard deliveries. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that Oz Shiny Beauty is not liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area. This Delivery Table may be updated at our discretion at any time where necessary.
FREE SHIPPING
If your order qualifies for free shipping, the cost of shipping will be automatically deducted from your order total. There is a free Shipping Calculator in the checkout to let you the minimum spend in order to be eligible for free standard or express shipping. From time to time, we may offer free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page and may be subject to terms and conditions (such as minimum spend or specific dates). To be notified of any future free shipping or other promotions by email, simply sign up to Oz Shiny Beauty news. Additional fees apply for bulky shipping. Express shipping charges still apply unless order qualifies for free express shipping.DELIVERY PROCESS
Once your order has been dispatched from our warehouse you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account. Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched. Original shipping charges are non-refundable and a re-delivery fee will apply.If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.
QUESTIONS ABOUT SHIPPING
If you have any questions related to shipping or your delivery, please contact ourCustomer Care Team: [email protected]
Address: 871 New Canterbury Road, Dulwich Hill, NSW 2203 Australia
Hours: Monday-Friday 9:30am-4:00pm AEST